Terms of Service

Article 1 – Definitions

The following terms have the following meanings in these terms and conditions:

  • Additional agreement: An agreement whereby the consumer acquires products, digital content, and/or services in connection with a distance contract and these goods, digital content, and/or services are supplied by the entrepreneur or by a third party on the basis of an agreement between that third party and the entrepreneur.
  • Reflection period / Cooling-off period: The period during which the consumer can exercise the right of withdrawal.
  • Consumer: A natural person who does not act for purposes related to his trade, business, craft, or professional activity.
  • Day: Calendar day.
  • Digital content: Data produced and delivered in digital form.
  • Duration agreement: An agreement that involves the regular delivery of products, services, and/or digital content over a specific period.
  • Durable medium: Any tool – including email – that allows the consumer or entrepreneur to store information addressed to them personally in a way that enables future consultation or use for the purpose intended, and which allows unaltered reproduction of the stored information.
  • Right of withdrawal: The option for the consumer to cancel the contract within the reflection period.
  • Entrepreneur: The natural or legal person offering products, (access to) digital content, and/or services to consumers from a distance.
  • Distance contract: An agreement concluded between the entrepreneur and the consumer within an organized system for distance sales, where until the conclusion of the agreement, communication is exclusively or partly conducted via distance communication means.
  • Model withdrawal form: The European model form for withdrawal included in Appendix I of these terms and conditions.
  • Technology for distance communication: Means that can be used to conclude an agreement without the consumer and entrepreneur being in the same room at the same time.


Article 2 – Identity of the Entrepreneur

Inez de Jong – IZZI Label
 Bakkerstraat 10-1, 6811 EG Arnhem, The Netherlands
 Chamber of Commerce number: 78696038
 VAT number: NL003366059B97
 Email: info@izzilabel.com


Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

  • Before the distance contract is concluded, the consumer will have access to these terms and conditions.
  • If the agreement is concluded electronically, the terms can also be provided electronically in a manner that allows storage on a durable medium.
  • In case of conflicting conditions, the consumer may always invoke the most favorable provision.


Article 4 – The Offer

  • Offers are explicit about validity periods or conditions.
  • Offers contain a complete and accurate description of products, services, and digital content.
  • Images are true representations of the products/services offered.
  • For international orders (UK, Asia), any customs duties, taxes, or import charges are the responsibility of the consumer.

Article 5 – The Agreement

  • The agreement is concluded when the consumer accepts the offer and meets the conditions.
  • For electronic agreements, the entrepreneur immediately confirms receipt of acceptance electronically.
  • The entrepreneur takes technical and organizational measures to secure electronic data transfer and ensure a safe web environment.
  • Consumers are informed about order execution, guarantees, delivery costs, payment methods, and withdrawal rights.
  • IZZI Label uses secure technologies (SSL/TLS encryption, two-factor authentication, restricted access, and continuous monitoring) to protect customer data and transactions.
  • All data processing is conducted in accordance with the GDPR and other applicable regulations.In the event of a data breach, affected consumers will be notified without undue delay, in line with legal obligations.

Article 6 – Right of Withdrawal

  • Consumers can cancel agreements regarding products, services, or digital content within 14 days without giving reasons.
  • Reflection periods start the day after the consumer receives the product or service.
  • If the consumer was not informed about the right of withdrawal, the reflection period can be extended up to 12 months.
  • Refunds may be reduced if the product is used beyond what is necessary to determine its nature, characteristics, and function.


Article 7 – Obligations of the Consumer During the Reflection Period

  • Handle products and packaging with care.
  • Only unpack/use products as necessary to inspect them.
  • Liability for product depreciation is limited to misuse beyond the inspection purpose.

Article 8 – Exercise of the Right of Withdrawal and Costs

  • Consumers must notify the entrepreneur within the reflection period using the model withdrawal form or in another unambiguous way.
  • Products must be returned within 14 days, with all accessories and in original packaging if possible.
  • Consumers bear direct return costs unless otherwise stated.
  • Costs for digital content not supplied on a tangible medium are not borne by the consumer if certain conditions are met.

Article 9 – Obligations of the Entrepreneur in Case of Withdrawal

  • Entrepreneurs immediately confirm receipt of withdrawal notifications.
  • Refunds are made within 14 days using the same payment method.
  • Entrepreneurs can wait with reimbursement until the product is received or proof of return is provided.
  • Additional agreements are automatically dissolved when withdrawal occurs.

Article 10 – Exclusion of Right of Withdrawal

The entrepreneur may exclude the following from the right of withdrawal if explicitly stated:

  • Products whose price depends on financial market fluctuations beyond the entrepreneur’s control.
  • Products/services from public auctions.
  • Service contracts, after full performance, if the consumer agreed to immediate start and acknowledged the loss of withdrawal rights.
  • Products manufactured according to the consumer’s specifications.
  • Sealed products for hygiene or health reasons if the seal is broken.
  • Products mixed irreversibly with other items.
  • Products that are worn or physically damaged beyond inspection.

Article 11 – The Price

  • Prices include VAT and stated delivery costs.
  • Prices may vary due to market fluctuations if stated in the offer.
  • Price increases within 3 months of the agreement only allowed due to legal regulations; after 3 months only if agreed upon.

Article 12 – Compliance and Extra Guarantee

  • Products/services meet legal and contractual requirements at the time of conclusion.
  • Extra guarantees do not limit statutory rights of the consumer.

Article 13 – Delivery and Implementation

  • Orders are executed as quickly as possible, but no later than 30 days, unless agreed otherwise.
  • Risk remains with the entrepreneur until delivery or handover to a pre-designated representative.
  • International shipments may be subject to customs inspection and additional fees.

Article 14 – Duration, Cancellation and Extension

  • Consumers can terminate indefinite agreements at any time with max. 1 month notice.
  • Agreements with a fixed duration cannot be tacitly extended or renewed without consent.

Article 15 – Payment

  • Payments must be made within 14 days unless otherwise agreed.
  • Advance payments cannot exceed 50%.
  • Statutory interest and extrajudicial collection costs apply after late payment.

Article 16 – Complaints Procedure

  • Complaints must be reported via info@izzilabel.com

 

Article 17 – Disputes

  • All contracts are governed by Dutch law.

 

Article 18 – Additional or Different Provisions

  • Deviating provisions cannot harm the consumer and must be in writing or on a durable medium.

 

Article 19 – Intellectual Property

  • All intellectual property rights, including but not limited to product designs, creative concepts, patterns, artwork, logos, photographs, branding, website content, and other materials developed or used by IZZI Label, remain the exclusive property of IZZI Label and/or its licensors.
  • No part of the products, packaging, website content, or marketing materials may be copied, reproduced, distributed, modified, or used in any form without the prior written consent of IZZI Label.
  • The purchase of a product does not entail any transfer or license of intellectual property rights to the consumer. Products are intended for personal use only and may not be resold, reproduced, or used commercially without prior permission.
  • Any unauthorized use of IZZI Label’s intellectual property will be pursued under applicable copyright, design right, and trademark law.

 

Appendix I – Model Withdrawal Form

(Only complete and return this form if you wish to withdraw from the contract)

To:
IZZI Label
Bakkerstraat 10-1
6811 EG Arnhem
The Netherlands
Email: info@izzilabel.com

— I/We ∗* hereby give notice that I/We ∗* withdraw from my/our ∗* contract of sale of the following goods/provision of the following service ∗*:

............................................................................................

............................................................................................

Ordered on ∗*/received on ∗*:
............................................................................................

Name of consumer(s):
............................................................................................

Address of consumer(s):
............................................................................................

Signature of consumer(s) (only if this form is notified on paper):
............................................................................................

Date:
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∗* Delete as appropriate.

 

Appendix II – Complaints